Refund & Return Policy

At Coorg Wine & Coffee, every order is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.

Returns

We do not accept returns on any products once they have been dispatched or delivered.

Refunds & Replacements

Refunds or replacements will be considered only if the product is received damaged during transit and the customer provides:

• A continuous, unedited unboxing video starting before opening the sealed package.
• The video must clearly show the shipping label, the unopened package, the unboxing process, and the damaged product.
• The claim must be submitted within 24 hours of delivery.

Claims submitted without a valid unboxing video or after 24 hours of delivery will not be eligible for a refund or replacement.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Coorg Wine & Coffee is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Contact Us

For refund requests, please contact us at:

Email: coorgwineandcoffee@gmail.com